Sipexa Desk
Support customers, beautifully
A modern helpdesk: one shared inbox for every channel, ticketing and workflows, and a branded help center — with an optional AI agent that resolves the repetitive questions before they reach your team.
Everything your support team needs
From first message to resolution — organized, fast, and on-brand.
Shared inbox
Bring email, chat, and social into one shared inbox your whole team works from.
Ticketing & workflows
Track every request to resolution with assignments, statuses, and SLAs.
Help center
Publish a branded, searchable knowledge base so customers can self-serve.
Live chat & widget
Add a chat widget to your site or app and talk to customers in real time.
Automations & routing
Route, prioritize, and auto-respond with rules that save your team hours.
AI agent — add-on
Deflect common questions automatically with an AI agent that answers from your help center, powered by Sipexa Confidant.
How Sipexa Desk works
From connected channels to happy customers, in four steps.
Connect channels
Bring email, chat, and social into one inbox.
Organize & route
Assign, prioritize, and set SLAs automatically.
Resolve faster
Reply from one place with context and canned responses.
Deflect with AI
Let the AI agent answer common questions before they become tickets.
A helpdesk that scales with you
Desk is built on the rest of the Sipexa platform.
- Add an AI agent powered by Sipexa Confidant that resolves common questions instantly.
- Agents sign in with Sipexa identity — SSO, roles, and permissions included.
- Every conversation and change is logged for a complete audit trail.
- One account and one bill with the rest of the Sipexa platform.
Delight your customers with Desk
One inbox, a branded help center, and an AI agent that never sleeps.